Reference

Your Rights, Our Rules — What Governs Your Account

Every account on 6dtoto operates under a defined legal framework — from how your data is handled to what governs disputes between you and us.

Terms of Account UsePrivacy & Data RightsJurisdiction-Dependent AccessAccount Security PolicyDispute Contact Path
6dtoto Your Rights, Our Rules — What Governs Your Account
HOW WE HANDLE THIS

Data Handling, Cookies, Security and Your Account Rights

Our approach to legal compliance is built around four concrete areas: what data we collect and why, how cookies work on the platform, how we secure your account, and how long we hold your records. Each area has a defined policy you can request in full through your account panel or via our support contact route.

Data Collection and Retention

We collect account registration data, transaction records including Touch 'n Go eWallet and GrabPay activity, and session logs. Retention periods follow applicable legal obligations and are not indefinite.

Cookie and Tracking Policy

Cookies on 6dtoto serve functional and analytical purposes. You can manage non-essential cookie preferences through your browser settings. Functional cookies required for account login and payment flows cannot be disabled without affecting service.

Account Security Practices

Account access is protected by password and OTP verification on login. Sensitive actions — including withdrawal requests and contact detail changes — trigger a secondary verification step before processing.

Requesting Changes or Corrections

You have the right to request correction of inaccurate personal data held on your account. Submit the request through our account support email with your registered details and the specific correction needed.

LEGAL CONTACT PATHS

How to Reach Us on Legal or Policy Matters

Policy questions deserve a direct answer, not a runaround. Whether you need to query a data request, dispute an account action, or clarify how a specific term applies to your situation, we have clear contact paths. Raise your issue through the channel that suits your urgency — live chat moves fastest, while formal written requests go through our documented account support route.

Team online

Live Chat

Reach our account support team directly through the live chat channel for immediate policy queries. Responses focus on your specific account context, not generic scripts.

Account Support Email

For formal data requests, written disputes, or policy clarification, submit through our account support email. We acknowledge every submission and track it through to resolution.

Account Settings Panel

Several legal actions — data download requests, marketing opt-outs, account closure — are handled directly inside your account settings panel without needing to contact support.

Common Legal Questions About Your Account

These are the legal and policy questions we hear most often from account holders in Malaysia. Each answer points to the specific process or document that applies — not a generic pointer.

The terms apply to any account opened on 6dtoto from a location where access is permitted under local law. Eligibility is jurisdiction-dependent — if local law restricts access, these terms and account services do not apply to you.

Submit a data access request through our account support email using your registered account details. We will confirm receipt and respond within the timeframe required under applicable data protection obligations.

You can request account and data deletion through our support email. Note that transaction records tied to Boost, GrabPay or FPX payments may be retained for the legally required period even after account closure.

We notify you through your registered account channel before material changes take effect. A version record of previous terms is kept so you can compare what changed. Continuing to use the account after the effective date means you accept the revised terms.

Raise your dispute through live chat or our account support email with full details. We log every dispute, assign a reference, and work through the resolution steps documented in our terms before any escalation path is considered.

We share data only where necessary to process payments — for example, passing transaction details to Touch 'n Go eWallet or DuitNow — or where required by law. We do not sell personal data to marketing third parties.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.